Workers’ Comp Costs Out of Control? How Alternate Duty Can Save Your Claim

When a key employee gets hurt on the job, most business owners immediately worry about medical bills, lost productivity, and rising workers’ compensation premiums. Indemnity payments (wage replacement) can turn a
single claim into a major cost driver—not just today, but for years through your Experience Modification Rate
(EMR / experience mod).
The fastest, most reliable way to contain a workers’ compensation claim cost is a strong lightduty / alternate
duty returntowork program that brings injured workers back in an office or remote role as soon as it’s
medically safe to do so.
Why Indemnity Drives Your Workers’ Comp Costs
Every workers’ compensation claim has three main cost components:
• Indemnity (wage replacement and disability benefits)
• Medical (treatment, therapy, prescriptions)
• Claim expenses (defense, IMEs, etc.)
For most employers, indemnity is the biggest threat to longterm cost because:
• It grows with time off work—every week the employee is out, the carrier writes more wageloss checks.
• It flows directly into your Experience Modification Rate (EMR), which can increase your workers’ comp
premium for three policy years.
• It can turn what should be a small “medicalonly” claim into a highimpact losttime claim.
If you’re trying to contain claim costs and protect your experience mod, your core strategy should be
simple: shorten or avoid total disability whenever you can safely bring the worker back.
How Alternate Duty Lowers Claim Costs and Protects Your EMR
An effective alternate duty or lightduty program can:
• Reduce or eliminate temporary total disability (TTD) payments.
If the injured worker returns to work—fulltime or parttime, in any job that fits restrictions—the carrier
usually stops paying full wageloss benefits.
• Turn a losttime claim back toward “medicalonly” territory.
In many states, medicalonly workers’ compensation claims are heavily discounted in the experience
rating formula, while indemnity claims are not.
• Lower the “incurred” amount on the claim.
As indemnity stops or shrinks, the adjuster can reduce indemnity reserves. Lower paid +
reserves means lower incurred, which feeds a better experience mod.
• Shorten claim duration.
Injured workers who stay engaged at work tend to recover faster, have fewer complications, and are
less likely to drift into permanent disability status or litigation.
In short: returntowork = lower indemnity = lower total incurred = lower EMR and workers’ comp premiums.
You don’t need a huge corporate office to create meaningful alternate duty. If your core work is physical
(construction, tower services, trades, field work), you can still build an office or remote lightduty program
around tasks that support safety, compliance, and operations.
Below are practical lightduty work ideas that satisfy most doctors’ restrictions for lowerextremity injuries and
still provide real value to your business.
Office-Based Alternate Duty Tasks
These assignments can be done sitting, with minimal walking or standing:
• Safety and compliance projects
• Review Job Hazard Analyses (JHAs) and safety plans for accuracy and completeness.
• Build or update toolbox talks, safety meeting agendas, and training materials.
• Log, track, and trend near misses, first aids, and incidents.
• Administrative support and data cleanup
• Scan, file, and organize job files, contracts, and certificates of insurance.
• Update employee training and certification records in your HR or safety system.
• Clean up spreadsheets: equipment lists, inspection logs, inventory records.
• Project documentation and quality control
• Assemble closeout packages, organize photos, and verify that required documentation is
complete.
• Review checklists from field inspections and identify missing information.
• Help standardize forms (daily reports, pretask plans, inspection sheets).
• Customer and vendor communication
• Make followup calls to confirm contact information, service schedules, or satisfaction after
completed projects.
• Update CRM or contact lists with accurate phone numbers, emails, and notes.
Remote / WorkFromHome Light Duty
If onsite work isn’t practical, you can still offer legitimate remote work that meets restrictions and supports
your business:
• Computer-based tasks
• Complete online safety or technical training modules and write short summaries.
• Draft or refine standard operating procedures and checklists with your guidance.
• Maintain spreadsheets for tools, vehicles, or PPE—including serial numbers, inspection dates,
and location.
• Phone and communication tasks
• Call vendors or subcontractors to update records and collect missing documentation.
• Reach out to past customers with checkin calls using a script you provide.
• Schedule physicals, fit tests, drug screens, or training for other employees.
• Documentation review
• Review job photos (prework and postwork) and check basic quality or housekeeping items
against a checklist.
• Proofread proposals, safety manuals, and training documents for clarity and formatting.
These alternate duty options help you contain claim costs while keeping your injured worker productive and
connected to your team.
For your returntowork program to support workers’ compensation cost control and avoid disputes, you need a
clear, documented process:
1. Get medical restrictions in writing.
Before assigning alternate duty, obtain the treating provider’s restrictions: sitting/standing tolerance,
lifting limits, no climbing, no driving, etc.
2. Match tasks to restrictions.
Build a specific lightduty job that clearly complies with those limits (for example: “seated office work,
no lifting over 10 lbs, no climbing, limited walking”).
3. Write a onepage lightduty job description.
Include: job title (e.g., “Safety & Documentation Assistant”), physical demands, schedule, and a bullet
list of duties. This document becomes your proof that the work is safe and appropriate.
4. Send it to the doctor and adjuster for approval.
Provide the written job description to the treating physician and the workers’ compensation adjuster so
they can confirm it fits medical restrictions and claim strategy.
5. Make a formal offer to the employee.
Deliver a written lightduty job offer with start date, hours, pay rate, and location (office or remote),
referencing the approved job description and restrictions.
6. Document attendance and performance.
Track hours worked and tasks completed. This protects you if there’s a dispute and helps the adjuster
justify reducing wageloss benefits and reserves.
Done correctly, this process demonstrates that your business is actively trying to help the injured worker
recover and return to work—while also containing workers’ compensation claim costs.
Why Business Owners Need a ReturntoWork Strategy
If you’re a business owner trying to contain claim costs and protect your Experience Modification Rate (EMR),
a formal ReturntoWork / LightDuty Program should be part of your risk management plan. It helps you:
• Keep good employees connected to your company instead of sitting at home on comp.
• Reduce indemnity and total incurred losses on your workers’ compensation claims.
• Stabilize or lower your EMR, which directly affects your workers’ compensation premiums and your
ability to win bids that require a low mod.
• Show carriers you take claims seriously, which can improve underwriting outcomes.


Ready to Build a LightDuty Program That Actually Cuts Claim Costs?
If you’re looking at an open workers’ compensation claim right now and wondering how to control the cost,
you don’t have to guess. I can help you:
• Analyze your loss runs and EMR worksheets.
• Identify which claims are driving your current and future experience mods.
• Design customized office or remote alternateduty positions that fit your operations and typical injuries.
• Put a simple, written ReturntoWork policy in place that you can use on every future claim.
If you’re a business owner worried about rising workers’ comp costs and the long-term impact of claims on
your EMR, don’t wait until your next renewal to act. The right lightduty strategy, alternate assignments, and
returntowork plan can turn a costly losttime claim into a controlled, predictable expense—but only if you
structure it correctly and move quickly.
Reach out to Kraig Sturgill today to review your loss runs, experience mods, and current open claims. Together,
you can design practical office and remote lightduty roles, tighten up your returntowork process, and start
driving down indemnity costs before they damage your premiums. If you’re serious about containing claim
costs and protecting your workers’ comp program, your next step is simple: contact Kraig Sturgill and put a
real strategy in place.
Kraig Sturgill
Senior Vice President | Hako Risk & Insurance | California Lic 4452600
m 602.552.4248 | ksturgill@hakorisk.com
hakorisk.com | 844.850.4400
● Certificates & Changes supportservice@hakorisk.com | ● Support Service text line 602-892-4441
● Hako Risk & Insurance is an operating arm of Glassveil LLC | ● Operating in California as Hako Risk &
Insurance Services, License #6006242







